For two years I served as primary program manager for the Apple account at ASMBL, overseeing delivery and ongoing maintenance of multiple platforms that Apple uses for developing content and marketing its products. Most of these I can't talk about, but some, such as those depicted here are public-facing. My time on this account was marked by several program innovations including client portals to track project performance in real-time as well as new 24-hour support service. Such innovations, coupled with tight timeline and budget management, led to strengthened client relations and significantly increased YOY account value.